Frequently Asked Questions
Where is my license key? |
How do your product changes affect me? |
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Please request a new license key via our automated reminder... |
Please refer to these blog articles... |
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How can I upgrade my license? |
Will you support Adobe Creative Cloud? |
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Follow the upgrade process starting here... |
Our products are already compatible with Illustrator CS6 for the Creative Cloud. We will also support the new Illustrator CC when released. More information here... |
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Can I install on more than one computer? |
Do you support Illustrator CS3 or earlier? |
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Yes. Please read our licensing page... |
Sorry, no. We support Illustrator CS4 as a minimum (WIndows and Mac OS) |
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With the launch of all new products, we can only offer email support. We are expecting a very high volume of enquiries, so please understand that response times will be affected. Apologies for any inconveniece this may cause.
Contact Us
We're always happy to hear from you! Drop us a message or give us a call...
Enquiry form
Contacting us by post
Astute Graphics Limited
2 Bridge Street, Hereford, Herefordshire, HR4 9DF
ENGLAND
Give us a call (sale enquiries)
tel. +44 (0) 1432 341073
We are typically available 10am to 5pm (BST / GMT), Monday to Friday.
For pre-arranged remote conference calls, you may contact us via Skype™: astutegraphics (please do not use this for technical support or other unsolicited contact requests as it's not regularly monitored).
For technical enquiries or support, please contact us using the online form (left). Note that we do not offer support via Twitter, Facebook, Skype, etc.
Personal online demonstration
For corporate or volume customers, we are able to provide a personal online demonstration of our creative and workflow software solutions via the Acrobat ConnectNow service. This requires no special software, only the web link to the meeting location.
If you are interested in requesting a personal demonstration, please contact us via the online form or telephone to discuss requirements further and arrange a convenient date and time.